How can we help?

Most questions have a quick answer below. If yours isn't here, email us — we usually reply within one business day.

Frequently asked

What is CortexDrive™?

CortexDrive™ is our 1-to-5 neural intensity rating. Every track in NeuroWave is scored on how strongly it drives brainwave entrainment. Level 1 is barely-there ambient texture; Level 5 is maximum neural drive — designed for ADHD brains and demanding deep work. The score helps you pick the right track for the moment instead of guessing.

How is NeuroWave different from regular focus music?

Most "focus music" is just background music. NeuroWave uses rapid amplitude modulation — engineered audio textures that nudge your brainwaves toward a target frequency (Beta for focus, Alpha for calm, Delta for sleep, Gamma for peak performance). It's the science behind brain.fm, with our own three-layer audio architecture and the CortexDrive™ rating system on top.

Does this actually work?

Brainwave entrainment to rhythmic auditory stimuli is well-documented in neuroscience. Individual response varies. We recommend trying a 25-minute Focus session at CortexDrive™ Level 3 or 4 with headphones in a quiet space. Most users feel the effect within the first 5–10 minutes.

Do I need headphones?

Headphones are recommended for the strongest effect, especially for tracks that use stereo modulation. Speakers work for ambient and Calm modes; for Focus and Gamma, use headphones.

Can I use NeuroWave with ADHD?

Yes — NeuroWave was built with ADHD in mind. Our Hyperfocus picks surface only CortexDrive™ Level 4–5 tracks, which deliver the strongest neural drive. Many users with ADHD report being unable to focus to lyrics or generic lo-fi but finding NeuroWave's structured sound easier to lock into. NeuroWave is a wellness tool, not a treatment — talk to your doctor about clinical care.

Is it safe?

For most people, yes. If you have a history of seizures, are sensitive to rhythmic light or sound, are pregnant, or have a serious medical condition, consult your doctor before use. Stop using the app and seek care if you experience adverse effects. NeuroWave is not a medical device.

How do I cancel my subscription?

On your iPhone: Settings → [your name] → Subscriptions → NeuroWave → Cancel Subscription. Cancellation takes effect at the end of your current billing period. You keep Premium access until then.

How do I get a refund?

All payments are processed by Apple, so refund requests must go through them. Visit reportaproblem.apple.com, sign in, find the NeuroWave purchase, and request a refund. We can't issue refunds directly, but if Apple denies your request and you have a legitimate issue, email us and we'll do what we can.

I'm being charged after cancelling. What do I do?

Check your subscription status in Settings → [your name] → Subscriptions. If NeuroWave still appears as active there, cancellation didn't go through. If it's cancelled but you're still being charged, that's an Apple billing issue — contact Apple Support. CC us at support@neurowave.app and we'll help chase it.

Can I share my subscription with family?

Yes — NeuroWave supports Apple's Family Sharing. Once you have Premium, eligible family members can download and use the app from your iCloud Family group at no extra cost. Set this up in Settings → Family.

How do I delete my account?

In the app: Profile → Settings → Delete Account. This permanently removes your profile, sessions, and listening history within 30 days. If you'd rather email us, send a request from the address on your account to support@neurowave.app.

Can I export my listening data?

Yes. Email us from the address on your account and we'll send you your sessions, profile, and event history as JSON within 30 days.

The app is crashing or audio won't play. What should I try?

1. Close the app fully (swipe up from the app switcher) and reopen.
2. Make sure your iPhone is on iOS 16 or later.
3. Check for an app update in the App Store.
4. Restart your iPhone.
5. If the problem continues, email us with: your iPhone model, iOS version, NeuroWave version, and a description of what happens. Screenshots help.

Does NeuroWave work offline?

Tracks stream from a private CDN by default. Offline downloads for Premium subscribers are on the roadmap — not shipped yet.

Will there be an Apple Watch / iPad / Mac / Android app?

iPad: works today via the iPhone app. Apple Watch companion: roadmap. Mac via Catalyst: roadmap. Android: not committed.

Press, partnerships, business inquiries?

Email support@neurowave.app with "Press" or "Partnership" in the subject and we'll route you.